Normally, we need 1-3 business days to process your order. A shipping confirmation will be sent to you once your order is shipped.
Shipping method
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Australia
- Orders between $0.00-$59.00: $5.99 postage fee
- Orders over $59.00: Free (Not include heavy items such as backpacks, waders and boots, which will incur an additional charge.)
- Standard shipping time: 7-12 business days.
New Zealand
Standard Shipping:
- Orders between $0.00-$79.00: $5.99 postage fee
- Orders over $79.00: Free (Not include heavy items such as backpacks, waders, and boots, which will incur an additional charge.)
- Standard shipping time: 10-15 business days.
Please note: Receiving Time = Processing Time + Shipping Time
All delivery times are quoted as business days; weekends and holidays are excluded. Orders will be processed the following working day if all orders placed after Friday.
Tracking your orders on the website below
Most tracking Numbers can be tracked here: https://www.17track.net/en
Tracking FAQs
1. Why can’t I track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please write to us: service@bassdash.com
2. Everything is right, why can't I find information about my parcel?
Usually, the information will not be updated by the shipping company in time. Please track your parcel after 3-5 days from your order shipped date.
3. What should I do if I do not get the parcel after a long time?
If you have yet to receive your parcel 30 days after the shipping date, please Email to us: service@bassdash.com we will help you to track the parcel.
